Intelcom Tracking
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Company Overview
A Canadian courier business supports e-commerce retailers and individual customers with regional and national shipping. The company focuses on last-mile delivery, prioritizing residential destinations and urban centers. Their tracking tools allow customers to follow parcels from sorting facilities to final drop-off points. The system automatically updates locations at key transit stages, such as warehouse departures or local dispatches. Users access estimated delivery windows through web portals or SMS notifications. Retail partners integrate tracking APIs directly into order confirmation emails or mobile apps. Delivery exceptions, such as missed attempts or weather delays, trigger instant status alerts. Third-party sellers analyze performance metrics like on-time rates to optimize fulfillment workflows.
Services
Web-based tracking interfaces display parcel progress using unique identification codes. Customers input reference numbers to view current shipment locations or driver contact details. Automated notifications provide time-specific updates, including pre-delivery reminders and post-delivery confirmations. Support teams resolve issues like delayed packages or incorrect addresses through phone and email channels. Retail collaborators use branded tracking pages to maintain consistent customer communication. Data exports reveal seasonal demand trends and regional delivery bottlenecks. Integration with e-commerce platforms syncs order numbers with corresponding shipment records. The tools also manage return labels and pickup requests for undeliverable items.
Contact
Company address:
Intelcom Headquarters
200-1380 William Street
Montreal, Quebec H3C 1R5
Canada
Phone number:
General Customer Service: 1-833-640-2301
Montreal Office: (514) 807-6086
Toll-Free: 1-833-622-1570
Additional Toll-Free: 1-844-370-5096
Email address:
General inquiries: [email protected]
Fraud reports: [email protected]
Live tracking updates are available via their online portal. Regional service centers and additional contact methods can be found on their official website.